If You Hear a Train Going to Exeter
If you hear a train going to Exeter
I recommend speaking to station staff at East Croydon
The fleet team will also be made aware
The train was delayed on its inward journey due to an engine fault
If you do wish to raise your experience further
We would suggest that you contact our Customer Care Team by visiting
Feel free to contact our Customer Relations team
Please claim delay repay compensation here
Sorry we let you down
We understand and respect your feelings and point of view
We have had major disruptions
Some services are extremely busy as people are trying to get home
Please allow extra time for your journey where possible
Staff on the platforms will be keeping an eye on everyone
Due to vandalism we are experiencing minor delays
Customers may experience an additional 12 minute wait
This is due to a fallen tree
I can pass this onto the team to investigate why this keeps happening
I'm sorry I couldn't help further
Please come back to us when the timetables have been released
Do you need travel assistance at all?
Can you kindly send a DM with the booking ref
(if you are happy to share this information)
I'm sorry you've spent unnecessary time on the phone
I hope you get it back
Nothing as yet has been logged as found
This is due to an object being caught on the overhead wires
And time taken also to get through 3 way temporary traffic lights
Which direction are you heading in?
Has the bus arrived?
Have you managed to catch a service?
Which services are you referring to please
What service are you referring to please
Which one are you travelling on please
Clearly there's an issue with the devices you have the tickets stored on
The 8:30 service was unfortunately cancelled due to the service being overcrowded
Sorry for the discomfort this evening
Due to low rail adhesion
There's no maximum restriction on numbers standing
This is actually a shared lounge
Due to the weather which caused the train crew to be delayed for this service
Are you still unable to connect?
Ah, a misbehaving toilet
Sorry that you saw this today
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